Submit a request

Please describe your question, problem, suggestion, or feature request in as much detail as possible. If applicable, please mention the exact version of InstallBuilder you are using as well as the exact operating system you are using it on.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

You can also add your XML files as an attachment.

Please keep me updated by email from time to time about BitRock products. We will not share your email address with anyone. See our privacy policy at

Add file or drop files here

    We respond to support requests as quickly as possible. Maximum response times are 24 hours for standard support customers and 48 hours for basic support customers, Monday through Friday.